Shipping policy

Shipping Policy

PAWFECT
(A Company of The Kingsway Group)

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1. General Shipping Information

PAWFECT ships products to approved locations within [Canada / United States – specify]. Shipping timelines are estimates and may vary due to carrier delays, weather, or other factors outside our control.

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2. PAW PARK™ (Supplied & Installed Product)

PAW PARK™ is not shipped as a standard parcel.
    •    This product is supplied and professionally installed by The Kingsway Group.
    •    After purchase, our team will contact you to schedule delivery and installation.
    •    Installation dates are subject to weather conditions, site access, and material availability.
    •    The installation address must be accessible and compliant with local building or condo regulations.

PAW PARK™ is not eligible for standard shipping or carrier delivery.

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3. All Other PAWFECT Products

All PAWFECT products excluding PAW PARK™ are shipped using third-party carriers.

Processing Time
    •    Orders are processed within 1–3 business days after payment confirmation.
    •    Orders placed on weekends or holidays are processed the next business day.

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Shipping Time
    •    Estimated delivery time: 3–7 business days after shipment, depending on location.
    •    Shipping times are estimates and not guaranteed.

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Shipping Costs
    •    Shipping fees are calculated at checkout.
    •    Any applicable taxes or duties are the responsibility of the customer.

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4. Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking updates are provided by the carrier.

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5. Address Accuracy

Customers are responsible for providing accurate shipping information.

PAWFECT is not responsible for:
    •    Delays caused by incorrect addresses
    •    Packages marked as delivered by the carrier
    •    Failed deliveries due to restricted access

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6. Damaged or Lost Shipments

If your order arrives damaged:
    •    Contact us within 7 days of delivery
    •    Provide photos or videos of the damage and packaging

Lost or delayed shipments must be reported within 14 days of the expected delivery date.

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7. International Shipping (If Applicable)

International shipping availability, costs, and timelines vary by destination. Customs fees, duties, and taxes are the responsibility of the customer.

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8. Shipping Delays

PAWFECT is not responsible for delays caused by:
    •    Weather events
    •    Carrier disruptions
    •    Customs processing
    •    Force majeure events

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9. Policy Changes

PAWFECT reserves the right to update this Shipping Policy at any time. Changes will be posted on our website.

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10. Contact Information

For shipping questions, contact us at:
Email: contact@kingswaycanada.ca